Every patient has individual needs, and so does every hospital. With our range of service options, you can choose the service that best fits your individual needs and plan your costs more efficiently.
Facilities with limited in-house technical support will benefit from our all-inclusive package. It enables you to easily forecast costs for the full lifecycle of your equipment and minimize unplanned expenses. We take care of everything so you have complete peace of mind.
To ensure optimal ventilator performance we recommend performing an annual preventive maintenance (PM). Our field service team will perform the PM on-site to keep your equipment in top shape and minimize downtime.
This eliminates most problems before they occur. It is the most cost-efficient way to care for your equipment with the least internal effort and can help ease the workload of your in-house Service Technicians.
In the event of a technical failure, the corrective maintenance package ensures professional repair by a Hamilton Medical field technician using original parts.
If you prefer to have your own stafftaking care of your ventilators, we offer service training for the service technicians in your Biomed Department. This qualifies them to perform the annual preventive maintenance and repairs themselves.
All Hamilton Medical devices come with a standard two year factory warranty on repair parts and one year on labor. Factory warranty covers all corrective maintenance including parts and labor, but does not include preventive maintenance.
During the factory warranty period, the repair parts warranty can be extended for up to three years (five years total). The repair parts warranty extension must be on the same order as the ventilator and cannot be purchased post ventilator purchase.
| Comprehensive | Preventive | Service training | Warranty | |
|---|---|---|---|---|
Extended warranty for max. 6 years | ||||
24-hour helpdesk for remote diagnostic and support | ||||
Online access to service and operator’s manuals | ||||
Free training and certification for 1 hospital technician | ||||
Online access to the Tech Support Academy ( | ||||
Service documentation and test reports | ||||
Special discount rates on parts and labour | ||||
Preventive maintenance incl. parts and labor | ||||
Corrective maintenance incl. parts and labor | ||||
Temporary device replacement during longer repairs ( | ||||
On-site service incl. travel and expenses | ||||
Priority handling and response time |
J'ai hâte de vous donner des conseils personnalisés sur la solution qui répond le mieux à vos besoins.
Nadir Mezari
Responsable du Service Après-Vente