Facilities with limited in-house technical support will benefit from our all-inclusive package. It enables you to easily forecast costs for the full lifecycle of your equipment and minimize unplanned expenses. We take care of everything so you have complete peace of mind.
To ensure optimal ventilator performance we recommend performing an annual preventive maintenance (PM). Our field service team will perform the PM on-site to keep your equipment in top shape and minimize downtime.
This eliminates most problems before they occur. It is the most cost-efficient way to care for your equipment with the least internal effort and can help ease the workload of your in-house Service Technicians.
In the event of a technical failure, the corrective maintenance package ensures professional repair by a Hamilton Medical field technician using original parts.
For the HAMILTON-C1/T1/MR1 and HAMILTON-C3 you can choose to send in your ventilators for repair and/or preventive maintenance to avoid appointment scheduling or travel expenses. Simply send your ventilator(s) to our service center depot in Reno (NV).
If you prefer to have your own stafftaking care of your ventilators, we offer service training for the service technicians in your Biomed Department. This qualifies them to perform the annual preventive maintenance and repairs themselves.
All Hamilton Medical devices come with a standard two year factory warranty on repair parts and one year on labor. Factory warranty covers all corrective maintenance including parts and labor, but does not include preventive maintenance.
During the factory warranty period, the repair parts warranty can be extended for up to three years (five years total). The repair parts warranty extension must be on the same order as the ventilator and cannot be purchased post ventilator purchase.
Extended warranty for max. 3 years
Help desk for remote diagnostic and support
Online access to service and operator’s manuals
Online access to the Tech Support Academy (
Service documentation and test reports
Special discount rates on parts and labour
Preventive maintenance incl. parts and labour (excl. batteries)
Corrective maintenance incl. parts and labor
Temporary device replacement during longer repairs (
On-site service incl. travel and expenses
Depot service incl. shipping and handling (
Priority handling and response time
Travel time and expenses
I look forward to giving you personalized advice on the solution that best meets your needs.
National Service Manager