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 Services

Carefree maintenance and support. Our service packages

Not too little, not too much. Just right for your needs

Every patient has individual needs, and so does every hospital. With our range of service options, you can choose the service that best fits your individual needs and plan your costs more efficiently.

All-inclusive package

Facilities with limited in-house technical support will benefit from our all-inclusive package. It enables you to easily forecast costs for the full lifecycle of your equipment and minimize unplanned expenses. We take care of everything so you have complete peace of mind.

Preventive maintenance package

To ensure optimal ventilator performance we recommend performing an annual preventive maintenance (PM). Our field service team will perform the PM on-site to keep your equipment in top shape and minimize downtime.

 

This eliminates most problems before they occur. It is the most cost-efficient way to care for your equipment with the least internal effort and can help ease the workload of your in-house Service Technicians.

Corrective maintenance package

In the event of a technical failure, the corrective maintenance package ensures professional repair by a Hamilton Medical field technician using original parts.

Reno depot service

For the HAMILTON-C1/T1/MR1 and HAMILTON-C3 you can choose to send in your ventilators for repair and/or preventive maintenance to avoid appointment scheduling or travel expenses. Simply send your ventilator(s) to our service center depot in Reno (NV).

Service training package

If you prefer to have your own stafftaking care of your ventilators, we offer service training for the service technicians in your Biomed Department. This qualifies them to perform the annual preventive maintenance and repairs themselves.

Warranty

All Hamilton Medical devices come with a standard two year factory warranty on repair parts and one year on labor. Factory warranty covers all corrective maintenance including parts and labor, but does not include preventive maintenance.

 

During the factory warranty period, the repair parts warranty can be extended for up to three years (five years total). The repair parts warranty extension must be on the same order as the ventilator and cannot be purchased post ventilator purchase.

Services included by package

Standard Option Not available
All-inclusive Corrective Preventive Service training Warranty

Extended warranty for max. 3 years

Help desk for remote diagnostic and support

Online access to service and operator’s manuals

Online access to the Tech Support Academy (For certified service technicians onlyA​)

Service documentation and test reports

Special discount rates on parts and labour

Preventive maintenance incl. parts and labour (excl. batteries)

Corrective maintenance incl. parts and labor

Temporary device replacement during longer repairs (For HAMILTON-C1/T1/MR1/C3 onlyB​)

On-site service incl. travel and expenses

Depot service incl. shipping and handling (For HAMILTON-C1/T1/MR1/C3 onlyB​)

Priority handling and response time

Travel time and expenses

Bret Everett

Interested? Get in touch with us

I look forward to giving you personalized advice on the solution that best meets your needs.

Bret Everett

National Service Manager

References

 

Footnotes

  • A. For certified service technicians only

 

  • B. For HAMILTON-C1/T1/MR1/C3 only